Your Comprehensive Guide to Seamless Shopping


Explore the Frequently Asked Questions (FAQ) to find quick answers and helpful insights for a smooth and enjoyable shopping experience.

About Lavesso

What products does Lavesso offer?

At Lavesso, we offer a wide selection of high-quality home products, including furniture, lighting, home decor, garden items, and much more. Our inventory is constantly expanding with new products daily.

Are you primarily an online retailer?

Yes, we mainly operate online, allowing us to offer competitive prices and free delivery to our customers across the UK.

Product Quality and Information

What types of products can I find at Lavesso?

Our product range includes furniture, lighting, home decor, garden products, and various other home-related items. You can explore our diverse collection on our website.

Can I get more details about a specific product?

Detailed product information, including dimensions and materials, can be found on each product page. If you have specific questions, feel free to reach out to our customer support team.

How do you ensure the quality of your products?

We are dedicated to providing top-notch quality products. Our team meticulously selects and sources products from trusted manufacturers. Quality checks are performed to ensure our high standards are met.

Do you provide product assembly instructions?

Yes, assembly instructions are included with applicable products. You can also find assembly instructions on our website under the product details.

What should I do if I receive a damaged or defective item?

Contact our customer support team immediately with photos of the damaged or defective item, and we will arrange for a replacement or refund.

Customization and Special Orders

Can I request custom furniture or special orders?

Yes, Lavesso now offers customization services on select items. Please check the product details or contact our customer support for information on available customization options.

What is the process for ordering personalized items?

While not all items are eligible for customization, we do offer personalized options for select products. To explore available customization features, check the product details or reach out to our customer support team.

Are there additional costs associated with customization?

Costs for customization may vary depending on the selected options and the extent of personalization. Please review the product details or contact our customer support for specific information on any associated costs.

Payment and Pricing

What payment methods does Lavesso accept?

Lavesso accepts major credit cards, debit cards, PayPal, and Klarna for secure and convenient transactions. With Klarna, you can choose to pay later or in installments, providing flexible payment options for your convenience.

Are there any hidden fees or additional charges?

No, Lavesso is transparent about pricing. There are no hidden fees or additional charges. The price you see at checkout is the final amount you'll pay.

Do you offer price matching or promotions?

We value our customers and will do our best to price match when possible. Additionally, be sure to check our website regularly for promotions and discounts to make the most of your shopping experience.

Delivery and Shipping

Do you offer next day delivery on any products?

Yes, we provide next day delivery for select items. You will find this option specified on product pages.

What is the expected delivery time for most products?

For most products, our standard delivery time is typically within one week. You can refer to individual product pages for specific delivery estimates.

Do you offer made-to-order products?

Yes, we offer made-to-order items. Details about the manufacturing time and delivery estimates will be clearly stated in the product descriptions. You will also be notified of the expected delivery time when you place your order.

Ordering and Returns

How do I place an order?

Ordering with Lavesso is straightforward. Browse our website, choose the products you want, and follow the easy checkout process.

What is your return policy?

We have a hassle-free return policy. If you're not satisfied with your purchase, you can return the item within 30 days for a full refund or exchange.

How do I initiate a return or exchange?

To initiate a return or exchange, please contact our customer support team, and they will guide you through the process.

Is it possible to track my order status?

Yes, you can track your order status by logging into your Lavesso account and navigating to the "Order History" section. We'll also email you with tracking information once your order has been dispatched.

Account and Profile

How do I create an account on Lavesso?

Creating an account is easy. Click on the "Sign In" or "Register" link, fill in the required information, and you'll have your Lavesso account.

Can I update my account information, such as my shipping address?

Yes, you can update your account information, including your shipping address, by logging into your Lavesso account and accessing the "Account Settings."

What do I do if I forget my password?

If you forget your password, click on the "Forgot Password" link on the login page. Follow the instructions to reset your password.

Privacy and Security

How is my personal information protected on Lavesso?

Lavesso takes the security of your personal information seriously. We use industry-standard encryption protocols to secure your data.

Do you store credit card information?

No, Lavesso does not store your credit card information. All payment transactions are processed securely through our payment gateway.

What security measures are in place for online transactions?

Our website employs secure socket layer (SSL) technology to encrypt and protect your personal information during the checkout process.

Technical Issues

I'm experiencing technical issues on the website. What should I do?

If you encounter technical issues, please clear your browser cache and try again. If the problem persists, contact our customer support team for assistance.

Is the Lavesso website mobile-friendly?

Yes, our website is designed to be mobile-friendly for a seamless shopping experience on various devices.

What browsers are supported for the best user experience?

We recommend using the latest versions of Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge for the best browsing experience on our website.

Contact and Support

How can I get in touch for questions or support?

You can reach out to our customer support team through our contact page on the website. We're here to assist you with any inquiries or issues.

What are your customer support hours?

Our customer support team is available 24/7. You can call us or contact us through any of our social media channels which can be found on our contact page.

Is there a live chat option for immediate assistance?

Yes, we offer live chat support during business hours for immediate assistance.

Still looking for answers?

If the answers you're looking for aren't in our FAQ, please send us an email by completing the form below.